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From build...@apache.org
Subject svn commit: r1025720 - in /websites/production/activemq/content: cache/main.pageCache how-can-i-get-help.html support.html
Date Wed, 21 Feb 2018 11:24:15 GMT
Author: buildbot
Date: Wed Feb 21 11:24:14 2018
New Revision: 1025720

Log:
Production update by buildbot for activemq

Modified:
    websites/production/activemq/content/cache/main.pageCache
    websites/production/activemq/content/how-can-i-get-help.html
    websites/production/activemq/content/support.html

Modified: websites/production/activemq/content/cache/main.pageCache
==============================================================================
Binary files - no diff available.

Modified: websites/production/activemq/content/how-can-i-get-help.html
==============================================================================
--- websites/production/activemq/content/how-can-i-get-help.html (original)
+++ websites/production/activemq/content/how-can-i-get-help.html Wed Feb 21 11:24:14 2018
@@ -71,7 +71,7 @@
   <tbody>
         <tr>
         <td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="HowcanIgethelp-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="https://issues.apache.org/jira/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
 "none"> Whenever you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do
 -i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code &amp; configuration files are often useful</li></ul><h3 id="HowcanIgethelp-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faste
 r. e.g. you could run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="HowcanIgethelp-CommercialSupport">Commercial Support</h2><p>This is an
open source project, so the amount of time we have available to help resolve your issue is
often limited as all help is provided on a volunteer basis. If you want to get priority help,
need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" c
 lass="external-link" href="https://apifocal.com" rel="nofollow">apifocal</a>&#160;is
a Professional Services company. Headquartered near Washington, DC, USA, APIfocal&#160;provides
consulting and training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.</li><li><a shape="rect"
class="external-link" href="http://mediadriver.com" rel="nofollow">Media Driver</a>
provides consulting services and management tools for Apache ActiveMQ and the Apache Integration
stack for both the commercial and public sector. &#160;We bring a full suite of project
delivery services including business and technical analysis, proof of concepts, architectural
guidance, best practice integration, and project management. &#160;Media Driver offers
training classes for developers and administrators, as well as middleware management software.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue

 Wave / OpenLogic</a>&#160;<span style="line-height: 1.4285715;">has a dedicated
team of OSS experts offering&#160;</span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for&#160;</span><span style="line-height:
1.4285715;">troubleshooting ActiveMQ issues and outages. Rogue&#160;</span><span
style="line-height: 1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for&#160;</span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture&#160;</span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, t
 hat include Enterprise Developer and Production Support, and offer training and consultancy
for enterprise deployments.</li><li><a shape="rect" class="external-link" href="http://www.savoirtech.com"
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting, training
and support for ActiveMQ and a host of other Apache service containers. Savoir can provide
best practice mentoring for developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link" href="http://www.ttmsolutions.com/"
rel="nofollow">Total Transaction Management (TTM)</a> provides ActiveMQ consulting
and support, as well as security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Mo
 nitor_AMon.php/" rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php"
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are
experts in Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus is on the Enterprise with
ho
 w customers integrate open source with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="HowcanIgethelp-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="https://issues.apache.org/jira/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
clear=
 "none"> Whenever you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do
 -i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code &amp; configuration files are often useful</li></ul><h3 id="HowcanIgethelp-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faste
 r. e.g. you could run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="HowcanIgethelp-CommercialSupport">Commercial Support</h2><p>This is an
open source project, so the amount of time we have available to help resolve your issue is
often limited as all help is provided on a volunteer basis. If you want to get priority help,
need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" c
 lass="external-link" href="https://apifocal.com" rel="nofollow">apifocal</a>&#160;is
a Professional Services company. Headquartered near Washington, DC, USA, APIfocal&#160;provides
consulting and training for leveraging the Apache Integration stack and commercial ESBs at
large scale, adding automation and devops capabilities.</li><li><a shape="rect"
class="external-link" href="http://mediadriver.com" rel="nofollow">Media Driver</a>
provides consulting services and management tools for Apache ActiveMQ and the Apache Integration
stack for both the commercial and public sector. &#160;We bring a full suite of project
delivery services including business and technical analysis, proof of concepts, architectural
guidance, best practice integration, and project management. &#160;Media Driver offers
training classes for developers and administrators, as well as middleware management software.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue

 Wave / OpenLogic</a>&#160;<span style="line-height: 1.4285715;">has a dedicated
team of OSS experts offering&#160;</span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for&#160;</span><span style="line-height:
1.4285715;">troubleshooting ActiveMQ issues and outages. Rogue&#160;</span><span
style="line-height: 1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for&#160;</span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture&#160;</span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ an
 d Apache ActiveMQ Artemis, that include Enterprise Developer and Production Support, and
offer training and consultancy for enterprise deployments.</li><li><a shape="rect"
class="external-link" href="http://www.savoirtech.com" rel="nofollow">Savoir Technologies,
Inc</a> provides enterprise consulting, training and support for ActiveMQ and a host
of other Apache service containers. Savoir can provide best practice mentoring for developing
with ActiveMQ, as well as architectural/design reviews, troubleshooting and SOA infrastructure
implementations. Savoir's staff includes some of the contributors of ActiveMQ who are on the
ground consulting and are familiar with real world implementations and issues.</li><li><a
shape="rect" class="external-link" href="http://www.ttmsolutions.com/" rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as well as
security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_
 Software_Solutions/Active_Monitor_AMon.php/" rel="nofollow">monitoring</a> add-on
products and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php"
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are
experts in Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus 
 is on the Enterprise with how customers integrate open source with their current technologies.</li></ul></div>
         </td>
         <td valign="top">
           <div class="navigation">

Modified: websites/production/activemq/content/support.html
==============================================================================
--- websites/production/activemq/content/support.html (original)
+++ websites/production/activemq/content/support.html Wed Feb 21 11:24:14 2018
@@ -71,7 +71,7 @@
   <tbody>
         <tr>
         <td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting Help</h2><p>If
you are experiencing problems using ActiveMQ then please report your problem to our <a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="https://issues.apache.org/jira/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br clear="none">
Whenev
 er you are reporting a problem please be sure to include as much information as possible;
the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do-i-change-the-
 logging.html">enabling DEBUG logging</a> can help</li><li>Your code
&amp; configuration files are often useful</li></ul><h3 id="Support-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you
could run
  <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="Support-CommercialSupport">Commercial Support</h2><p>This is an open source
project, so the amount of time we have available to help resolve your issue is often limited
as all help is provided on a volunteer basis. If you want to get priority help, need to get
up to speed quickly, require some training or mentoring, or need full 24 x 7 production support
you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" class="external-link" href="h
 ttps://apifocal.com" rel="nofollow">apifocal</a>&#160;is a Professional Services
company. Headquartered near Washington, DC, USA, APIfocal&#160;provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at large scale, adding
automation and devops capabilities.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com" rel="nofollow">Media Driver</a> provides consulting
services and management tools for Apache ActiveMQ and the Apache Integration stack for both
the commercial and public sector. &#160;We bring a full suite of project delivery services
including business and technical analysis, proof of concepts, architectural guidance, best
practice integration, and project management. &#160;Media Driver offers training classes
for developers and administrators, as well as middleware management software.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue
Wave / OpenLogic</a>&#160;<s
 pan style="line-height: 1.4285715;">has a dedicated team of OSS experts offering&#160;</span><span
style="line-height: 1.4285715;">round-the-clock Production Support with competitive SLAs
for&#160;</span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue&#160;</span><span style="line-height: 1.4285715;">Wave
offers a comprehensive week-long instructor-led training program for&#160;</span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic also provides
Architecture&#160;</span><span style="line-height: 1.4285715;">and Design
Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Devel
 oper and Production Support, and offer training and consultancy for enterprise deployments.</li><li><a
shape="rect" class="external-link" href="http://www.savoirtech.com" rel="nofollow">Savoir
Technologies, Inc</a> provides enterprise consulting, training and support for ActiveMQ
and a host of other Apache service containers. Savoir can provide best practice mentoring
for developing with ActiveMQ, as well as architectural/design reviews, troubleshooting and
SOA infrastructure implementations. Savoir's staff includes some of the contributors of ActiveMQ
who are on the ground consulting and are familiar with real world implementations and issues.</li><li><a
shape="rect" class="external-link" href="http://www.ttmsolutions.com/" rel="nofollow">Total
Transaction Management (TTM)</a> provides ActiveMQ consulting and support, as well as
security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofoll
 ow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php" rel="nofollow">reference
guide</a> for ActiveMQ.</li><li><a shape="rect" class="external-link"
href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are experts in
Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus is on the Enterprise with
how customers integrate open s
 ource with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting Help</h2><p>If
you are experiencing problems using ActiveMQ then please report your problem to our <a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="https://issues.apache.org/jira/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br clear="none">
Whenev
 er you are reporting a problem please be sure to include as much information as possible;
the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do-i-change-the-
 logging.html">enabling DEBUG logging</a> can help</li><li>Your code
&amp; configuration files are often useful</li></ul><h3 id="Support-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5997/6f42626d00e36f53fe51440403446ca61552e2a2.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you
could run
  <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="Support-CommercialSupport">Commercial Support</h2><p>This is an open source
project, so the amount of time we have available to help resolve your issue is often limited
as all help is provided on a volunteer basis. If you want to get priority help, need to get
up to speed quickly, require some training or mentoring, or need full 24 x 7 production support
you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" class="external-link" href="h
 ttps://apifocal.com" rel="nofollow">apifocal</a>&#160;is a Professional Services
company. Headquartered near Washington, DC, USA, APIfocal&#160;provides consulting and
training for leveraging the Apache Integration stack and commercial ESBs at large scale, adding
automation and devops capabilities.</li><li><a shape="rect" class="external-link"
href="http://mediadriver.com" rel="nofollow">Media Driver</a> provides consulting
services and management tools for Apache ActiveMQ and the Apache Integration stack for both
the commercial and public sector. &#160;We bring a full suite of project delivery services
including business and technical analysis, proof of concepts, architectural guidance, best
practice integration, and project management. &#160;Media Driver offers training classes
for developers and administrators, as well as middleware management software.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue
Wave / OpenLogic</a>&#160;<s
 pan style="line-height: 1.4285715;">has a dedicated team of OSS experts offering&#160;</span><span
style="line-height: 1.4285715;">round-the-clock Production Support with competitive SLAs
for&#160;</span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue&#160;</span><span style="line-height: 1.4285715;">Wave
offers a comprehensive week-long instructor-led training program for&#160;</span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic also provides
Architecture&#160;</span><span style="line-height: 1.4285715;">and Design
Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ and Apache ActiveMQ Artemis, t
 hat include Enterprise Developer and Production Support, and offer training and consultancy
for enterprise deployments.</li><li><a shape="rect" class="external-link" href="http://www.savoirtech.com"
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting, training
and support for ActiveMQ and a host of other Apache service containers. Savoir can provide
best practice mentoring for developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link" href="http://www.ttmsolutions.com/"
rel="nofollow">Total Transaction Management (TTM)</a> provides ActiveMQ consulting
and support, as well as security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Mo
 nitor_AMon.php/" rel="nofollow">monitoring</a> add-on products and <a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php"
rel="nofollow">reference guide</a> for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are
experts in Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus is on the Enterprise with
ho
 w customers integrate open source with their current technologies.</li></ul></div>
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