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From "Neeraj Lad (JIRA)" <>
Subject [jira] [Commented] (AIRAVATA-2509) Account confirmation, password reset emails not making it to user
Date Thu, 16 Nov 2017 21:07:00 GMT


Neeraj Lad commented on AIRAVATA-2509:

Thank you for the initial guidelines. I would appreciate help on a couple of things:
1. How can I call the EmailUtilities::sendEmail() method to test my code?
2. How can I see the output of statements (simple echo statements to check the variable types
and values) which I use inside sendEmail()?

> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>                 Key: AIRAVATA-2509
>                 URL:
>             Project: Airavata
>          Issue Type: Bug
>          Components: PGA PHP Web Gateway
>            Reporter: Marcus Christie
>            Assignee: Neeraj Lad
>            Priority: Critical
>              Labels: newbie
> Email confirmation emails (when creating an account) and password reset emails aren't
always making it to users.  There are at least a couple reasons for this:
> * the emails are getting flagged as spam and the user doesn't check the spam folder
> ** perhaps in some cases the emails never ever reach the user if they are marked as spam
and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a way to make
the emails seem less "spammy"?
> ** See for example
> * Require that users type in their email address twice in order to confirm it. This should
help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I think email
bounce backs are asynchronous.  Perhaps having the user confirm their email address is the
best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.

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