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From "Eroma (JIRA)" <>
Subject [jira] [Reopened] (AIRAVATA-2509) Account confirmation, password reset emails not making it to user
Date Mon, 02 Apr 2018 16:50:00 GMT


Eroma reopened AIRAVATA-2509:

Reopening the issue as the account verification email still lands on spam and Junk for some
users. This was experienced with users who use their institute emails mostly. Wondering whether
this has anything to do with the specific email client they user locally. One would be to
research and findout how exactly emails are filtereed as 'junk' or 'spam' but these clients.

Secondly, the email subject is 'Verify Your Email Account'. If we could have user first name,
last name and username ' Firstname Lastname (Username) Verify Your Email Account' in the
subject might be helpful. 

> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>                 Key: AIRAVATA-2509
>                 URL:
>             Project: Airavata
>          Issue Type: Bug
>          Components: PGA PHP Web Gateway
>            Reporter: Marcus Christie
>            Assignee: Neeraj Lad
>            Priority: Critical
>              Labels: newbie
> Email confirmation emails (when creating an account) and password reset emails aren't
always making it to users.  There are at least a couple reasons for this:
> * the emails are getting flagged as spam and the user doesn't check the spam folder
> ** perhaps in some cases the emails never ever reach the user if they are marked as spam
and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a way to make
the emails seem less "spammy"?
> ** See for example
> * Require that users type in their email address twice in order to confirm it. This should
help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I think email
bounce backs are asynchronous.  Perhaps having the user confirm their email address is the
best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.

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