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From "Marcus Christie (JIRA)" <j...@apache.org>
Subject [jira] [Assigned] (AIRAVATA-2509) Account confirmation, password reset emails not making it to user
Date Thu, 02 Aug 2018 21:06:00 GMT

     [ https://issues.apache.org/jira/browse/AIRAVATA-2509?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
]

Marcus Christie reassigned AIRAVATA-2509:
-----------------------------------------

    Assignee: Marcus Christie  (was: Neeraj Lad)

> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>
>                 Key: AIRAVATA-2509
>                 URL: https://issues.apache.org/jira/browse/AIRAVATA-2509
>             Project: Airavata
>          Issue Type: Bug
>          Components: PGA PHP Web Gateway
>            Reporter: Marcus Christie
>            Assignee: Marcus Christie
>            Priority: Critical
>              Labels: newbie
>
> Email confirmation emails (when creating an account) and password reset emails aren't
always making it to users.  There are at least a couple reasons for this:
> * the emails are getting flagged as spam and the user doesn't check the spam folder
> ** perhaps in some cases the emails never ever reach the user if they are marked as spam
and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a way to make
the emails seem less "spammy"?
> ** See for example https://stackoverflow.com/a/396
> * Require that users type in their email address twice in order to confirm it. This should
help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I think email
bounce backs are asynchronous.  Perhaps having the user confirm their email address is the
best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.



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