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From Jarek Potiuk <Jarek.Pot...@polidea.com>
Subject Re: Remove Questions & Support Request template from github issues?
Date Mon, 24 Aug 2020 09:03:47 GMT
This has been fixed during the weekend - Tomek found out that we can have
an external link defined rather than "Button" - we now have "Questions and
Support" redirecting people to Airflow slack's signup page.

On Wed, Jul 8, 2020 at 5:14 PM Tomasz Urbaszek <turbaszek@apache.org> wrote:

> +1 for the first option, the bot may share link to #troubleshooting slack
> channel.
>
> T.
>
> On Wed, Jul 8, 2020 at 4:24 PM Kaxil Naik <kaxilnaik@gmail.com> wrote:
>
> > I would go for (1) too. If it is a genuine problem they can tag a
> committer
> > who can open if need be.
> >
> > On Wed, Jul 8, 2020 at 3:22 PM Ash Berlin-Taylor <ash@apache.org> wrote:
> >
> > > I suspect 2 wouldn't result in fewer "help" questions, so I'd probably
> > > say 1 is the only way to go :(
> > >
> > >
> > > On Jul 8 2020, at 3:19 pm, Jarek Potiuk <Jarek.Potiuk@polidea.com>
> > wrote:
> > >
> > > > Hello everyone.
> > > >
> > > > I noticed that despite being very explicit in the text of our
> > "Questions
> > > > and Support request" Github Issues template "**Do not use issues for
> > > > support requests or general help queries**
> > > > ", people are doing it and asking questions anyway - usually they do
> > not
> > > > read what is written there, simply delete/copy&paste their questions
> > over
> > > > it. I closed a number of such issues recently.
> > > >
> > > > I think we have two options:
> > > >
> > > > 1) Let the boring-cyborg bot close such issues immediately with
> > > appropriate
> > > > comment.
> > > >
> > > > 2) Remove "Question & Support Request" altogether from our templates.
> > > >
> > > > WDYT?
> > > >
> > > > J
> > > >
> > > > --
> > > >
> > > > Jarek Potiuk
> > > > Polidea <https://www.polidea.com/> | Principal Software Engineer
> > > >
> > > > M: +48 660 796 129 <+48660796129>
> > > > [image: Polidea] <https://www.polidea.com/>
> > > >
> > >
> >
>


-- 

Jarek Potiuk
Polidea <https://www.polidea.com/> | Principal Software Engineer

M: +48 660 796 129 <+48660796129>
[image: Polidea] <https://www.polidea.com/>

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