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From Gary <>
Subject Descriptions citing comments (was: Ticket view)
Date Wed, 29 Feb 2012 12:45:36 GMT
I'd like to hear some opinions on this so I've split it out into a 
separate thread:

On 02/28/2012 04:37 PM, Joachim Dreimann wrote:
> 4. There needs to be a mechanism to highlight important comments
> I talked with Gary for a long time about how we could allow users to
> highlight comments, because once a ticket has 10-20 comments it can
> become impractical to read them all. Star voting systems, +1s etc all
> have their own problems, and encouraging the description to be updated
> regularly with a summary is extra work and rarely done.
> The system we came up with would allow users to cite comments on a
> paragraph basis. These citations would then automatically be added to
> the bottom of the Description as text+markup, so can be edited and
> moved simply by editing the description. The mockup both shows a mouse
> hovering over a paragraph, which then shows the 'cite' option to the
> left of the paragraph, and an indicator of what will be included. In
> the description there is an already cited paragraph at the bottom.

Obviously I like the idea as we discussed it but I am also wondering 
about potential problems associated with it.

I believe that we were thinking of a fairly simple solution of automated 
copying of a comment (or part of a comment) into the description with a 
link back to the comment itself. That would mean that we don't need to 
store any extra information regarding this operation - a comment would 
therefore have no knowledge of its cited status.

I am a little uneasy that this represents duplicated information but I 
suppose it might be justified by allowing the editor to be as specific 
as required by trimming the quote or deciding to rephrase.

The other annoyance for me is that we would see the act of adding the 
citation in the comments as a description edit.

Would it be worth storing the citation information outside of the 
description? That would make it a little more like the existing +1 or 
star ratings but with the quotations listed beneath the ticket in some 
form? That could solve the problem of the unneeded extra comment 
creation and should allow us to indicate against a comment that it is 
cited if that is seen as helpful.


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