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From Antony Stone <Antony.St...@apache.open.source.it>
Subject Re: [users@httpd] issues downloading zip files
Date Sat, 02 Nov 2019 22:27:17 GMT
On Saturday 02 November 2019 at 22:13:17, David Mehler wrote:

> Hello,
> 
> I'm throwing this out there hoping someone can help me. I've got a
> friend who has some zip files he periodically puts on his server

Is this a "hosted website", where your friend has very little control over the 
Apache setup; is it a "hosted server" (virtual or physical), where he has full 
control of Apache; and is it something he's running from home on a DSL/cable 
connection which may have outbound traffic restrictions?

> to download, monthly. Last month and this month

So, not before?  Has anything changed about the size of the files, between two 
months ago and last month?

Any difference in the firewalling setup?

> some users including myself had issues

Define "issues".  It's a word which I never understand what it means differently 
from "problems", and even then, what *are* the issues, or problems, as the 
case may be?

> downloading them. For me the problem came at approximately 64% of the file it
> timed out.

How much is 64% as a quantity of data?

Are we talking about trying to download a 1Mbyte file, a 1Gbyte file, or a 
1Tbyte file?

> This happened with both IE, chrome on a desktop, and Android browser on
> Oreo.

Can you still download older files without a problem, as you were able to 
previously?

> I don't have any more details on their setup,

That might be a problem.

> does anyone have an idea as to what might be going on? Right now we're
> clueless.

What appears in the Apache log files for those download attempts?

Is there any chance of doing a packet capture on the server (or for that 
matter on the client) to see whether something is simply timing out, or 
whether a TCP RST or similar is being sent for some reason?

Are these private / sensitive files, or could you give us a URL which we can 
try to download from, in order to see what might be happening?


Antony.

-- 
The next sentence is true.
The previous sentence is untrue.

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