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From "Alexandre Rafalovitch (JIRA)" <>
Subject [jira] [Commented] (SOLR-7796) Implement a "gather support info" button
Date Mon, 03 Aug 2015 15:53:04 GMT


Alexandre Rafalovitch commented on SOLR-7796:

Great idea.

Might be also useful to include number of records in each shard. This would give overall data
size as well as showing off some dis-balances in routing.

> Implement a "gather support info" button
> ----------------------------------------
>                 Key: SOLR-7796
>                 URL:
>             Project: Solr
>          Issue Type: Improvement
>          Components: web gui
>            Reporter: Shawn Heisey
>            Priority: Minor
> A "gather support info" button in the admin UI would be extremely helpful.  There are
some basic pieces of info that we like to have for problem reports on the user list, so there
should be an easy way for a user to gather that info.
> Some of the more basic bits of info would be easy to include in a single file that's
easy to cut/paste -- java version, heap info, core/collection names, directories, and stats,
etc.  If available, it should include server info like memory, commandline args, ZK info,
and possibly disk space.
> There could be two buttons -- one that gathers smaller info into an XML, JSON, or .properties
structure that can be easily cut/paste into an email message, and another that gathers larger
info like files for configuration and schema along with the other info (grabbing from zookeeper
if running in cloud mode) and packages it into a .zip file.  Because the user list eats almost
all attachments, we would need to come up with some advice for sharing the zipfile.  I hate
to ask INFRA for a file sharing service, but that might not be a bad idea.

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