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From Ted Dunning <ted.dunn...@gmail.com>
Subject Re: using Mahout to classify customer service and sales emails?
Date Thu, 23 Oct 2014 00:13:08 GMT
Yes.  Mahout can do this.

Pro: MapR classifiers are pretty easy to integrate because of a simple API.

Con: The state of the art with MapR classifiers is pretty far behind the
rest-of-the-world state of the art.


On Tue, Oct 21, 2014 at 5:26 PM, Si Chen <sichen@opensourcestrategies.com>
wrote:

> Hi everybody,
>
> Do you think Mahout could be used to classify a stream of customer
> service/sales request emails, for example as "sales inquiry", "service
> request", "return request", as well as "satisfied" vs "unsatisfied"?
>
> We've worked on the first part -- building streams of customer emails and
> communications -- and would like to partner with somebody to help us with
> the classification part.
>
> Thanks!
>
> -----
> Si Chen
> Open Source Strategies, Inc.
> twitter.com/opentaps
>
> Work Smarter Naturally <http://youtu.be/6nMg15yWZyM> with opentaps CRM2
> <http://www.opentaps.com>,
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> <https://play.google.com/store/apps/details?id=com.opentaps.crm2client>,
> iPad/iPhone <https://itunes.apple.com/us/app/opentaps-crm2/id899333198>,
> Gmail
> <
> https://chrome.google.com/webstore/detail/opentaps-crm2/apkbgpfokhbplllnjkndenaopihfiaop
> >
>

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