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From Karl Wright <>
Subject Re: Error: Repeated service interruptions - failure processing document: Failed to acquire credits in time
Date Thu, 21 May 2020 10:54:42 GMT
So the folder is accessible, but can you open the specific document
itself?  There may be an issue there unrelated to the folder.

If it does open OK, then I'm afraid you're beyond my knowledge of what the
problem might be.  The current JCIFS library comes from a Github project
and perhaps you can contact the maintainers to get them to interpret what
it means.  Sometimes just googling the precise error message (not
ManifoldCF's, but the underlying JCIFS error) can help clarify the issue.


On Thu, May 21, 2020 at 4:00 AM ritika jain <>

> Reply:-
> The smb exception means that it is coming from the JCIFS library, which is
> trying to find documents and their metadata from your windows shares, and
> is apparently not getting something it needs back promptly. Perhaps the
> user you are using to do the crawl has insufficient privileges? Also, the
> error you are seeing is a new one; I've never seen that before, so the
> connector hasn't either, and it basically doesn't know whether to skip the
> document or hard fail. But what I'd do is try to open the document yourself
> in Windows and find out whether it seems to work or not, for a start.
> Many Thanks for you reply,
> Surely will now follow mail chain only.
> I have checked the user privileges. User is having  all access rights.
> Also the manual access to folders is working fine and folder is accessible.
> Can it be possible in any case, the window shares connector faces some
> problem while connecting? (a network issue)
> Thanks
> Ritika
> On Tue, May 19, 2020 at 2:39 PM Karl Wright <> wrote:
>> I commented in the ticket you created.
>> Thanks,
>> Karl
>> On Tue, May 19, 2020 at 3:07 AM ritika jain <>
>> wrote:
>>> Hi All,
>>> I am configured Units job (Manifoldcf 2.14 and ES 7.6.2 and postgres
>>> 9.6.10) on server to access files from samba SMBv3 server and used
>>> jcifs-ng-2.1.2.jar to be loaded in lib of manifoldcf.
>>> After ingesting some records into the index , the got this error in logs
>>> :-
>>>  :-Unrecognized SmbException thrown getting document version for
>>> smb:// Engineering/13 HYE
>>> Data/morelis/VSS/MatlabTools/data/s/srcaaaaa.a
>>> jcifs.smb.SmbException: Failed to acquire credits in time.
>>> Can anybody please help me understand what can be the possible cause of
>>> this error. Can it be a network connection issue or something else.
>>> For info:- no authority connection/ Active Directory is being used till
>>> now. Also the Use SID for security (checkbox on manifoldcf UI):- is
>>> Any help will be appreciated greatly.
>>> Thanks
>>> RItika

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