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Subject svn commit: r1409418 - /incubator/ooo/site/trunk/content/openofficeorg/orientation/intro-marketing.mdtext
Date Wed, 14 Nov 2012 21:29:29 GMT
Author: robweir
Date: Wed Nov 14 21:29:29 2012
New Revision: 1409418

more content


Modified: incubator/ooo/site/trunk/content/openofficeorg/orientation/intro-marketing.mdtext
--- incubator/ooo/site/trunk/content/openofficeorg/orientation/intro-marketing.mdtext (original)
+++ incubator/ooo/site/trunk/content/openofficeorg/orientation/intro-marketing.mdtext Wed
Nov 14 21:29:29 2012
@@ -16,13 +16,12 @@ Notice:    Licensed to the Apache Softwa
            specific language governing permissions and limitations
            under the License.
-In this orientation module you will be introduced to Marketing within the Apache OpenOffice
+In this orientation module you will be introduced to Marketing within the Apache OpenOffice
 You will learn about many of the ways in which we can do marketing, as well as some of the
constraints we must 
 keep in mind as a non-profit organization.  After completion of this module you should be
prepared to jump in and
 assist with ongoing marketing activities.
-To complete this modules you will need to read the following material along with associated
links.  There are 
-some questions offered for you to reflect upon, but no written responses are required.
+To complete this modules you will need to read the following material along with associated
 Note:  You may want to first review the [Level 1 and Level 2 Orientation Modules](
@@ -31,42 +30,108 @@ and then [send a note](mailto:dev@openof
 ##What is Marketing?
+There are many definitions, and most of them are right.  Heidi Cohen has a nice blog post
+[72 definitions]( which you should browse through.
+From the perspective of Apache OpenOffice:  *Marketing is the set of activities our volunteers
undertake to communicate
+the value and benefits of the OpenOffice product, as well as the OpenOffice project, to potential
users and 
+potential project members.*
+In practice we don't have access to a large Madison Ave advertising firm.  We don't have
a huge budget.  We don't
+have a *New York Times* editor on our speed dial.  So our marketing activities are by necessity
+technically savvy, viral and therefore very exciting. 
+##Why Help with Marketing?
+As a volunteer why would you want to help with OpenOffice Marketing?  A few things to consider:
+  - OpenOffice is one of the best known open source brands, perhaps second only to Linux
and Firefox.  Your contributions to our marketing efforts will be seen by millions of users.
+  - We're a fun, international group of volunteers, of a range of skills and experience,
dedicated to free software and spreading the word about OpenOffice.
+  - This is a good way to learn about marketing and get some practical experience.  
+  - Helping with marketing is a good way to "give back" to the open source community without
requiring special technical skills.
+  - We have tasks for volunteers with a range of experience levels and interests.  From copy
writing, to event planning to graphic design,
+we need volunteers in many creative and business-oriented disciplines.
+##Marketing Activities
+Marketing activities within the Apache OpenOffice project include:    
+  - Planning and participating at local and international conferences, giving presentations
or staffing booths 
+and answering questions about Apache OpenOffice and the project
+  - Monitoring and contributing to our social networking presence
+  - Writing and reviewing project blog posts and press releases
+  - Answering questions from the press, or being interviewed about the project
+  - Designing new marketing collateral, such as brochures or CD cover art
+  - Working as a team to refresh the product's brand and visual signature
+  - Surveying users to understand their needs and concerns
+  - Creating a YouTube video to show the highlights of an upcoming release
+  - Working as a member of a core marketing team to enable a much larger group of volunteers
and users promote
 ##Brand and Trademark
+Our brand is the set of attributes and associations that distinguish Apache OpenOffice from
other applications 
+in the market.  The brand includes the name, of course, but also logos, colors, text, look
& feel, etc.
+A good overview of some of the primary brand elements for our current release can be found
in our 
+[Branding Style Guide](
+A subset of these elements are strongly associated with our brand and we therefore treat
them as trademarks and
+claim the legal protections that are given to trademarks.  This includes our name and our
primary logo.
+It is important that we, in our public-facing marketing communications, treat these trademarks
properly, referring
+to Apache OpenOffice™, using the [trademark symbol](
 And in equal respect
+it is important that we acknowledge any 3rd party trademarks that we mention in our publications.
+The Apache Software Foundation owns the trademarks for its projects, and they have defined
+[trademark policy](, including some FAQ's that are
worth reviewing.
 ##Tools for Communications
-  - Mailing Lists
-  - Website
-  - Events
-  - Project Blog
-  - Social Networking
-  - Word of Mouth
-  - The Press
-  - Surveys
-##Tools for Data Gathering
-  - Mailing lists
-  - Press
-  - Surveys
+  - Mailing Lists: Our project-wide mailing lists are described [here](
From a marketing
+perspective, the two most relevant are the dev list, which reaches the "core" team, and the
announce list reaches 9000+ users.
+  - Website:  []( and [](
 The former gets 750K+ visits/day.  We have
+the ability to add news stories to the front page as well as a banner message on all pages.
+  - Events: Our events page is [here](
+  - Project Blog: The Blog is [here](  New posts are easily
cross-promoted.  With a 
+new post, the blog easily gets 4000+ visits/day.
+  - Social Networking: A list of our accounts is [here](
+  - Word of Mouth:  Along with other occasional programs we have a ["Get it here!"](

+logo that we encourage users to put on their websites.
+  - The Press: Our press contact page is [here](
 As you can see we seriously
+need some work there, and any volunteer who can make a more meaningful page here, with most-requested
information, would be most welcome.
+  - Surveys:  We have the ability to poll users via surveys both informal and formal.
+  - Statistics:  We maintain a variety of product and project statistics [here](
 ##Marketing Collateral
+These are the items, typically written material, that support our marketing activities. 
These range from product
+brochures, to white papers, to interviews that we can redistribute, to video demos to CD
+This is an area where we are currently weak.  The renaming from "" to "Apache
OpenOffice" has not
+been yet reflected in the materials.  This, along with the upcoming branding refresh for
Apache OpenOffice 4.0 means
+that there is a lot of work here to refresh our collateral as well.
 ##Marketing in a Non-Profit Organization
+We need to make an important distinction between marketing in a non-profit like Apache versus
marketing in a commercial
+context.  Most of the tools and activities are the same, as you may have noticed.  But the
orientation is slightly
+different.   Although users have alternatives, we don't think of these alternatives as competitors.
 If a user
+decides another product serves them better, we have lost nothing.  We count our wins, not
our loses.
+Along with this orientation, and the ASF's charitable mission, we place a high premium on:
   - Honesty
-  - Public Good
+  - Serving the Public Good
   - Focus on our strengths, not on others' weaknesses
   - Marketing != Competing against
+##End of Module
 Congratulations!  You have completed this Module.  Please send a note to [](
Infrastructure Module) so 
 we all know you have completed this level.   This is also a good opportunity to send along
any feedback or questions you might have on this Orientation Module.

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