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From "Marcus (OOo)" <marcus.m...@wtnet.de>
Subject Re: users@openoffice.org [Was: Re: [Discussion] dev@openoffice.org]
Date Tue, 23 Aug 2011 20:04:38 GMT
I can understand Rob's arguement that we have to split ourself to give 
support for mailing list(s) and forum in parallel. However, I believe 
that it would be an advantage when the normal, average user has a choice 
where to go to get an answer.

Marcus



Am 08/23/2011 09:50 PM, schrieb Dennis E. Hamilton:
> +1
>
> There is no one-size fits all here.  We should have the list and the forum. They are
not redundant.  Some people will use both.
>
>   - Dennis
>
> -----Original Message-----
> From: Marcus (OOo) [mailto:marcus.mail@wtnet.de]
> Sent: Tuesday, August 23, 2011 07:05
> To: ooo-dev@incubator.apache.org
> Subject: Re: users@openoffice.org [Was: Re: [Discussion] dev@openoffice.org]
>
> Am 08/23/2011 03:29 PM, schrieb Eike Rathke:
>> Hi Marcus,
>>
>> On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
>>
>>> And very often they write to the list but aren't subscribed. So they
>>> don't get the answer unless someone is CC'ing them.
>>
>> That actually is a failure of how the list is setup when it has Reply-To
>> pointing to the mailing list address (AKA Reply-To mangling). Without
>> Reply-To a Reply-All goes to the sender and the mailing list.
>
> Maybe, but they are still not subscribed. So the moderator has to let
> the posts through; again and again until the user is subscribed.
>
>>> In a forum all in one place. You can search, write and can get
>>> answers. It's up to us if a subscription is needed. It would work
>>> without.
>>>
>>> Furthermore, I don't think that mailing lists are common for the
>>> average user. But forums are.
>>
>> Mailing lists are much more accepted by those who actually help because
>> handling is much easier than any web forum. You can setup your own
>> scoring, flags, delete unimportant stuff in your personal archive and so
>> on. To get the best of both worlds best would be a forum gated to
>> a mailing list and vice versa. Searching the mailing list would also be
>> possible at mail-archive.com, or gmane..
>
> Not before they got to know how this is working. In a forum it is
> obvious. All is in one place.
>
>>>> What if we just had support forums, but no users list?  Would we miss
>>>> anything?  Would users?  Note that phpBB forums allow a person to
>>>> subscribe to a forum or a topic, so those who want to receive emails
>>>> can.  But they would need to go back to the forum website to respond.
>>
>> And that just sucks.
>>
>>> I don't think that we or the users would miss anything because there
>>> is no chance to miss something as the communitation method is not
>>> existing.
>>
>> Well, I try to avoid forums whenever possible.
>
> And there are users that try to avoid mailing lists. ;-)
>
> At the end it seems the best solution is still to go 2 ways: ML and forum.
>
> Marcus

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