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From "Marcus (OOo)" <>
Subject Re: [Was: Re: [Discussion]]
Date Tue, 23 Aug 2011 22:00:01 GMT
Yes, it seems a bit difficult to decide what is the best for all or at 
least the majority of our users.

Maybe someone has some more agruements about MLs vs. forums.


Am 08/23/2011 11:40 PM, schrieb Jean Weber:
> Idle curiosity: I wonder how many people who offer support do it in both places: mailing
list and forum, or more or exclusively in one or the other.
> Personal observation (not intended as a generalization): my preferences vary with whether
I'm a consumer or a provider of support services. As a consumer, I generally prefer a forum,
but as a provider I prefer an email list. Perhaps I'm just weird, or set in my ways... :-)
> --Jean
> On 24/08/2011, at 6:04, "Marcus (OOo)"<>  wrote:
>> I can understand Rob's arguement that we have to split ourself to give support for
mailing list(s) and forum in parallel. However, I believe that it would be an advantage when
the normal, average user has a choice where to go to get an answer.
>> Marcus
>> Am 08/23/2011 09:50 PM, schrieb Dennis E. Hamilton:
>>> +1
>>> There is no one-size fits all here.  We should have the list and the forum. They
are not redundant.  Some people will use both.
>>>   - Dennis
>>> -----Original Message-----
>>> From: Marcus (OOo) []
>>> And there are users that try to avoid mailing lists. ;-)
>>> At the end it seems the best solution is still to go 2 ways: ML and forum.
>>> Marcus

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