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From Herbert Duerr <...@apache.org>
Subject Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0
Date Tue, 15 Jan 2013 09:51:17 GMT
On 15.01.2013 09:48, Herbert Duerr wrote:
> On 14.01.2013 22:50, Hagar Delest wrote:
>> Le 14/01/2013 12:06, Oliver-Rainer Wittmann a écrit :
>>> Does exist a description (may be inclusive a blob of the former user
>>> profile) to reproduce the problem?
>>
>> Sadly, no.
>> XP seems the version where it occurs the most.
>
> Was the profile migration problem also reported on Mac, Linux or
> FreeBSD? If it was mostly an XP problem then the observation by Stephan
> Bergmann mentioned in
> http://ooo-forums.apache.org/en/forum/viewtopic.php?t=55017&p=242599#p242632
> could be real the root cause of all our profile migration related
> instabilities.
>
> The (very incomplete) stacks of the crash that I saw all mentioned the
> update service being involved. This also fits with the observation that
> the crash apparently happened after a predictable time, e.g. 30 secs,
> which would also point to a problem in the update service.

I created a tracking issue 
https://issues.apache.org/ooo/show_bug.cgi?id=121625 for all these 
reports. Please add your infos if you have any so we can get a better 
picture of the problem.

More hints that the problem is from the update service are that
- a very similar crash happens with OOo3.3 if IE9 is installed 
(https://issues.apache.org/ooo/show_bug.cgi?id=117907)
- that disabling the update service seems to fix it 
(http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=55912&start=30#p258626

and http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=58275)
- the stack mentioning updchk.dll 
(http://de.openoffice.info/viewtopic.php?f=3&t=48659#p178132 and 
http://www.justanswer.com/computer/5dao5-when-start-open-office-unsaved-document.html)

>> Next time I'll try to make a copy of the whole profile.

For a better comparison please also provide the newly created user 
profile when all AOO applications have been started at least once.

Herbert

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