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From Rob Weir <robw...@apache.org>
Subject Re: Contact message (from Terje Ådland)
Date Mon, 15 Jul 2013 20:42:51 GMT
On Mon, Jul 15, 2013 at 4:33 PM, Marcus (OOo) <marcus.mail@wtnet.de> wrote:
> Am 07/15/2013 10:22 PM, schrieb janI:
>
>> 2013/7/15 Rob Weir<robweir@apache.org>
>>
>>> The help form on the wiki is for reporting issues with the wiki, e.g.,
>>> login problems.  For support questions please review your options
>>> here:
>>>
>>> http://www.openoffice.org/support/
>>>
>>> Regards,
>>>
>>> -Rob
>>>
>>
>> Just as information, the contact page was moved away from the top of wiki
>> sometime ago, and now has the following text at the top:
>>
>> "Please use the form below for technical help with wiki (questions about
>> openOffice is answered at http://forum.openoffice.org) "
>>
>> So unless we remove contact completly, I dont see we can do much.
>
>
> I'm optimistic, thanks for your help.
>

We see similar things with emails to the private and press mailing
lists.  We get a support question sent to these lists every few days.
 It is reasonable to believe that we have a similar fraction of wiki
users who just don't read the instructions.

However, in this case, I'm still waiting for the first real case of
someone using the form for its intended purpose.  Until that happens I
can't really calculate its success rate ;-)

It is essential a problem of scale.  It is hard to give individual
attention to 50 million users.  So we need to concentrate on self-help
via FAQ's, etc., and then direct users towards the best tools for
interactive help, e.g., the forums.  Anything that is confusing to
users, even at the 1% level, will lead to a flood of emails.

-Rob


> Marcus
>
>
>
>
>>> 2013/7/15 Terje Ådland<jonjeksel@yahoo.no>:
>>>>
>>>> Hei!
>>>> Jeg bruker mitt open office org. writer skriveprogram mye, og ang.
>>>
>>> innstillinger av div. funksjoner har jeg litt problemer. Hvor skal jeg
>>> lete!? Et eksempel: skriver f.eks. ordet ødemarking. Skriver jeg noe
>>> etter
>>> ordet øde dukker ødemarking opp, med marking markert i blått. Dette er
>>> høyst irriterende! Hva kan jeg gjøre for å bli kvitt dette problemet!!??
>>> Jeg liker absolutt ikke å bli "overvåket" når jeg skriver!!
>>>>
>>>> Ville satt stor pris på en tilbakemelding og hjelpe meg ut av dette!
>>>>
>>>> Vennlig hilsen Terje Ådland  Bergen
>
>
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