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From Rob Weir <robw...@apache.org>
Subject Re: mwiki contact page.
Date Mon, 22 Jul 2013 23:23:34 GMT
On Mon, Jul 22, 2013 at 6:13 PM, Ricardo Berlasso <rgb.mldc@gmail.com> wrote:
> 2013/7/22 janI <jani@apache.org>
>
>> On Jul 22, 2013 11:50 PM, "Marcus (OOo)" <marcus.mail@wtnet.de> wrote:
>> >
>> > Am 07/22/2013 06:12 PM, schrieb Marcus (OOo):
>> >
>> >> Am 07/22/2013 05:16 PM, schrieb janI:
>> >>>
>> >>> On 22 July 2013 17:09, Rob Weir<robweir@apache.org> wrote:
>> >>>
>> >>>> On Mon, Jul 22, 2013 at 3:46 AM, janI<jani@apache.org> wrote:
>> >>>>>
>> >>>>> On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.mail@wtnet.de>
wrote:
>> >>>>>>
>> >>>>>>
>> >>>>>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk:
>> >>>>>>
>> >>>>>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pescetti@apache.org>
>> >>>>
>> >>>> wrote:
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> Rob Weir wrote:
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>> Remember, the number of people who have admin-related
questions
>> >>>>>>>>> about
>> >>>>>>>>> the wiki are very, very, very few in number.
They will be best
>> >>>>
>> >>>> served
>> >>>>>>>>>
>> >>>>>>>>> by directing them to some variation of a page
like the one we
>> >>>>>>>>> have on
>> >>>>>>>>> the main website:
>> >>>>>>>>> http://www.openoffice.org/contact_us.html
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> Why not linking directly to it then? It would be
enough to add a
>> >>>>
>> >>>> section
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> to
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> http://www.openoffice.org/contact_us.html
>> >>>>>>>> like the following:
>> >>>>>>>>
>> >>>>>>>> * If you have technical problems with one of the
OpenOffice
>> >>>>
>> >>>> websites...
>> >>>>>>>>
>> >>>>>>>> - For problems with the www.openoffice.org site:
contact
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> dev@openoffice.apache.org and insert "[Website]" in
the subject
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> - For problems with the https://issues.apache.org/ooo/
site:
>> contact
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> aoo-bugzilla-admin@apache.org
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> - For problems with the wiki.openoffice.org site:
contact
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> dev@openoffice.apache.org and insert "[Mwiki]" in the
subject
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> - For problems with the https://translate.apache.org/
site:
>> contact
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> l10n@openoffice.apache.org and insert "[Pootle]" in
the subject
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>>
>> >>>>>>>> Regards,
>> >>>>>>>> Andrea.
>> >>>>>>>
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> This suggestion looks very reasonable to me.
>> >>>>>>
>> >>>>>>
>> >>>>>>
>> >>>>>> In general also for me reasonable. But I don't want to rely
on the
>> >>>>>
>> >>>>> subject prefix that the users have to insert manually. Rather,
I
>> would
>> >>>>
>> >>>> use
>> >>>>>
>> >>>>> some aliases to see where the mail come from.
>> >>>>>>
>> >>>>>>
>> >>>>>> web-admin@ --> dev@
>> >>>>>> wiki-admin@ --> dev@
>> >>>>>>
>> >>>>>> Marcus
>> >>>>>>
>> >>>>>
>> >>>>> sounds good to me, even though I dont think it will make a huge
>> >>>>
>> >>>> difference'
>> >>>>>
>> >>>>> having a contact link on wiki will cause trafic, and users pr
>> >>>>
>> >>>> defitinition
>> >>>>>
>> >>>>> choose the easy road.
>> >>>>>
>> >>>>
>> >>>> Yes, users are lazy, but they also know what they want. They only
>> >>>> write to the dev list if there is no other option that sounds closer
>> >>>> to what they were looking for.
>> >>>>
>> >>>> So if we have have a page that gives them the appropriate options
for
>> >>>> support, reporting bugs, admin issues, etc., and order these
>> >>>> appropriately on
>> >>>> the page (most commonly needed at top), then we should do OK. The
>> >>>> idea that Dave had was to add these items to an existing contact
page
>> >>>> that already has these other options.
>> >>>>
>> >>>> So the issue is that 99.99% of the visitors to a wiki page, if they
>> >>>> have a question, will have a product support question. Some, but
very
>> >>>> few, will have an admin-related question. It is OK to tell how to
get
>> >>>> admin help, but we need to make sure that we say, in the same place,
>> >>>> how to get product support, and make the product support more
>> >>>> prominent by listing it first. That explains the ordering of
>> >>>> information on the contact page:
>> >>>>
>> >>>> http://www.openoffice.org/contact_us.html
>> >>>>
>> >>>> It is not perfect, but it gets most people closer to where they
want
>> >>>> to be.
>> >>>>
>> >>>> which I why I wrote "sounds good to me".
>> >>>
>> >>>
>> >>> Also, to the other idea, an alternative to a set of email aliases is
>> >>>>
>> >>>> to use URL's of the form:
>> >>>> mailto:dev@openoffice.org?subject=[Pootle].
>> >>>>
>> >>> +1 that is a better idea, since we do not need to maintain extra
>> virtual
>> >>> mail adresses
>> >>> (I did not know that trix, thats pretty cool)
>> >>
>> >>
>> >> Yes, with this formatting it's OK.
>> >>
>> >> However, we should extend the "contact_us.html" were needed to point to
>> >> this site from, e.g., Wiki or Forum. No need to create a new page for
>> >> such purpose - ahm, if this was planned. ;-)
>> >
>> >
>> > I updated the webpage and added some text and links at the end:
>> >
>> > http://ooo-site.staging.apache.org/contact_us.html
>> >
>> > Feel free to improve.
>>
>> Does a user really need to subscribe to dev@ to get e.g. help with wiki
>> login ? I dont think that is very user friendly.
>>
>
> Indeed. Asking users that only need to resolve one problem to expose their
> private email addresses on a public list is not good, but asking them to
> also subscribe to a list with a hundred email/day is really bad. Just think
> about the number of "please unsubscribe" emails that will come later...
>

Why not just have them enter an issue into BZ?  We have categories for
these kinds of things.   And an issue tracker is ideally suited
for...well... tracking issues.   The reporter of the issue gets
updates, can follow up to questions, they don't need to expose their
address, it doesn't flood the list with unwanted traffic, it helps us
manage issues, etc.

-Rob


> Regards
> Ricardo
>
>
>
>>
>> rgds
>> jan I
>> >
>> >
>> > Marcus
>> >
>> >
>> > ---------------------------------------------------------------------
>> > To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
>> > For additional commands, e-mail: dev-help@openoffice.apache.org
>> >
>>

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