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From Rob Weir <robw...@apache.org>
Subject Re: mwiki contact page.
Date Mon, 22 Jul 2013 15:09:09 GMT
On Mon, Jul 22, 2013 at 3:46 AM, janI <jani@apache.org> wrote:
> On Jul 22, 2013 8:59 AM, "Marcus (OOo)" <marcus.mail@wtnet.de> wrote:
>>
>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk:
>>
>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pescetti@apache.org>  wrote:
>>>>
>>>>
>>>> Rob Weir wrote:
>>>>>
>>>>>
>>>>> Remember, the number of people who have admin-related questions about
>>>>> the wiki are very, very, very few in number.  They will be best served
>>>>> by directing them to some variation of a page like the one we have on
>>>>> the main website:
>>>>> http://www.openoffice.org/contact_us.html
>>>>
>>>>
>>>>
>>>> Why not linking directly to it then? It would be enough to add a section
>>>
>>> to
>>>>
>>>> http://www.openoffice.org/contact_us.html
>>>> like the following:
>>>>
>>>> * If you have technical problems with one of the OpenOffice websites...
>>>> - For problems with the www.openoffice.org site: contact
>>>
>>> dev@openoffice.apache.org and insert "[Website]" in the subject
>>>>
>>>> - For problems with the https://issues.apache.org/ooo/ site: contact
>>>
>>> aoo-bugzilla-admin@apache.org
>>>>
>>>> - For problems with the wiki.openoffice.org site: contact
>>>
>>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject
>>>>
>>>> - For problems with the https://translate.apache.org/ site: contact
>>>
>>> l10n@openoffice.apache.org and insert "[Pootle]" in the subject
>>>>
>>>>
>>>> Regards,
>>>>    Andrea.
>>>
>>>
>>> This suggestion looks very reasonable to me.
>>
>>
>> In general also for me reasonable. But I don't want to rely on the
> subject prefix that the users have to insert manually. Rather, I would use
> some aliases to see where the mail come from.
>>
>> web-admin@ --> dev@
>> wiki-admin@ --> dev@
>>
>> Marcus
>>
>
> sounds good to me, even though I dont think it will make a huge difference'
> having a contact link on wiki will cause trafic, and users pr defitinition
> choose the easy road.
>

Yes, users are lazy, but they also know what they want.  They only
write to the dev list if there is no other option that sounds closer
to what they were looking for.

So if we have have a page that gives them the appropriate options for
support, reporting bugs, admin issues, etc., and order these
appropriately on
the page (most commonly needed at top), then we should do OK.  The
idea that Dave had was to add these items to an existing contact page
that already has these other options.

So the issue is that 99.99% of the visitors to a wiki page, if they
have a question, will have a product support question.  Some, but very
few, will have an admin-related question.  It is OK to tell how to get
admin help, but we need to make sure that we say, in the same place,
how to get product support, and make the product support more
prominent by listing it first.  That explains the ordering of
information on the contact page:

http://www.openoffice.org/contact_us.html

It is not perfect, but it gets most people closer to where they want to be.

Also, to the other idea, an alternative to a set of email aliases is
to use URL's of the form:
mailto:dev@openoffice.org?subject=[Pootle].

Regards,

-Rob


> rgds
> jan i
>>
>>
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