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From Jürgen Schmidt <jogischm...@gmail.com>
Subject Re: Poor user experience with update of extensions
Date Tue, 20 Aug 2013 15:04:17 GMT
sorry for top posting

I would like to continue the discussion on this topic because the user
experience is quite important here.

What do others think and would it be possible to change it into a direct
download instead of the extension web page.

Juergen


On 8/16/13 10:05 AM, Oliver-Rainer Wittmann wrote:
> Hi,
> 
> On 16.08.2013 09:34, Jürgen Schmidt wrote:
>> On 8/15/13 9:10 PM, Roberto Galoppini wrote:
>>> 2013/8/15 Andrea Pescetti <pescetti@apache.org>
>>>
>>>> Oliver-Rainer Wittmann wrote:
>>>>
>>>>> On 15.08.2013 12:00, Jürgen Schmidt wrote:
>>>>>
>>>>>> I noticed a changed workflow compared to former days and I am
>>>>>> redirected
>>>>>> now to the webpage where I can download the extension.
>>>>>>
>>>>> The update of an extension should work like the update of the
>>>>> extension
>>>>> "Watching Window" from 0.4.4 to 0.5.0. ...
>>>>> For the English dictionary I need to download manually the new
>>>>> extension. Then I need to install it manually.
>>>>>
>>>>
>>>> The exception here is "Watching Window", that uses custom updates. The
>>>> English dictionary behaves like virtually all other extensions. I
>>>> give some
>>>> more details for those who are unfamiliar with the extensions
>>>> packaging.
>>>>
>>>> Whoever packaged the English dictionary back in 2010 made the (right)
>>>> choice to leave to the Extensions site the responsibility to manage
>>>> updates. "Watching Window", instead, specifies its own update feed,
>>>> that
>>>> lives on Github; but this is a more fragile setup; for example, I've
>>>> seen
>>>> countless mentions of this problem (for the OxygenOffice gallery
>>>> extension,
>>>> that specified its own update feed but then moved it...) over the
>>>> years:
>>>> http://forum.openoffice.org/**en/forum/viewtopic.php?f=6&t=**31360<http://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=31360>
>>>>
>>>>
>>>> If you specify (and host) your own update feed, you can choose the
>>>> update
>>>> policy (direct or indirect download); if you don't, the Extensions site
>>>> manages everything for you and you, as the extension maintainer, can't
>>>> choose between direct and indirect download.
>>>>
>>>> So what is under discussion here is not whether the 2010 maintainer
>>>> of the
>>>> English dictionary made the right choice in relying on the generic
>>>> update
>>>> feed (he did; otherwise I wouldn't have been able to republish his
>>>> extension and push updates), but is that the generic update feed on the
>>>> Extensions site is configured to serve updates as indirect downloads
>>>> and
>>>> not as direct downloads.
>>>>
>>>
>>> The indirect download approach could be used to communicate with
>>> end-users
>>> through the landing pages. May be this is something we might want to
>>> explore to outreach our user base.
>>>
>>
>> could be but I think it is not wanted in this specific context. The user
>> simply want the already installed and used extension get updated.
> 
> I agree here with Jürgen.
> The user was/is already in contact with the extension website -
> otherwise she had no had the to-be-updated extension. We have the link
> to the extension website in the Start Center. This could be extended by
> something like 'news about your installed extensions' or 'other useful
> extensions'.
> But, here the user just wants to update an installed extension - having
> it 'indirectly' - as currently implemented - is a hurdle. Keep in mind
> that a user has typically more than one extension installed which is
> using the 'standard' update mechanism from the extension website service.
> 
> 
> Best regards, Oliver.
> 
>>
>> A useful enhancement to the whole managing of extensions is indeed the
>> possibility to browse extension online. That was planned from the
>> beginning but never realized because of some reasons that are no longer
>> relevant.
>>
>> The same for templates, allow easy access to the online available
>> templates, allow to mark favorites, allow offline usage of them etc. And
>> most important make it configurable that it can be redirected to an
>> internal template or extension repository. Many companies want more
>> control about the things users can install or not
>>
>> Taking such design into account from the beginning and everything is fine
>>
>> Juergen
>>
>>
>>
>>
>>> Roberto
>>>
>>>
>>>>
>>>> Regards,
>>>>    Andrea.
>>>>
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>>>>
>>>
>>
>>
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