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From "Dennis E. Hamilton" <dennis.hamil...@acm.org>
Subject RE: Support contact for Extensions
Date Mon, 22 Aug 2016 15:16:40 GMT
OK, +1

> -----Original Message-----
> From: Andrea Pescetti [mailto:pescetti@apache.org]
> Sent: Monday, August 22, 2016 04:28
> To: dev@openoffice.apache.org
> Subject: Re: Support contact for Extensions
> 
> On 21/08/2016 Dennis E. Hamilton wrote:
> >> From: Andrea Pescetti
> >> My proposal: use a link "Apache OpenOffice dev list" as a
> replacement,
> >> linking it to
> >> https://openoffice.apache.org/mailing-lists.html#development-mailing-
> >> list-public
> >> ; and if/when we get an e-mail related to hosting of the Extensions
> >> site, we reply CCing the communityteam address so that they can
> handle
> >> it.
[orcmid] 

I think it would be better to use users@openoffice.apache.org and not put users through so
many steps.

Also, I think the moderators should be generous in accepting user requests to either list
and  not put them through too many steps, especially when they have done their best to express
their request in English.


> >
> > So we should CC communityteam@... if it is actually something that
> only they can handle?
> 
> Exactly. This is how it should work in theory (i.e., they should be
> contacted for hosting problems only), but apparently they are currently
> overwhelmed by misplaced OpenOffice support requests that they are no
> longer able to handle.
> 
> Regards,
>    Andrea.
> 
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