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From Mathias Röllig <mroellig.n...@gmx.net>
Subject Re: changing the site for creating a issuezilla account
Date Tue, 31 Jan 2017 13:49:38 GMT
Hello Jörg!

>> Inside the issue tracking system there are more and more users
>> which searching for help how to use AOO.
>
> Do you have some examples? I would like to take a look at what's
> going on.

I have closed some.

But for an example
https://bz.apache.org/ooo/show_bug.cgi?id=127303
is also a candidate. IMO AOO has the ability to solve his problem but in 
other ways. A style formats but count nothing.


>> It would be a good task to change the text at
>>
>> https://bz.apache.org/ooo/createaccount.cgi
>>
>>
>> There is no explanation, what issuezilla is!
>> There is no guide for understanding what users can do and what
>> they should not do!
>> There is no hint for the very first step to find user forums for
>> questions and discussions!
>
> I'm not sure what to do. Probably a short note is not wrong, but a
> longer explanations belong more to the local pages, such as:
> http://www.openoffice.org/de/dev/pre_submission_de.html
>
> I am also not sure whether longer explanations will bring much, for
> e.g. the German community (de-aoo) has tried for years to explain how
> to use our mailing lists correctly, unfortunately only with little
> success.


The problem is that nobody knows how the people comes to issuezilla. 
Maybe a simple search at a search engine shows at first issuezilla. So 
you can provide informations where you want – the user will not get it.


So the simpliest way IMO is to ask the potential new subscriber
(a draft!)
– If you need help for using AOO?
Please got to https://forum.openoffice.org/en/forum/
or look for a forum in your language at https://forum.openoffice.org/.
– You have found a technical issue inside AOO?
Then please check these steps:
1. Have you a step-by-step description and a sample document to show the 
issue?
2. Have you discussed the issue at a user forum?
3. Can anybody at a userforum reproduce the problem?
[YES for all] – [NO]

Only if one clicks on [YES] he will be asked for the email address.

Regards, Mathias

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