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From Peter Kovacs <peter.kov...@posteo.de>
Subject Bugzilla
Date Fri, 26 May 2017 23:18:06 GMT
While security and releases are important, they are not the only issue that is going on. 
Because I have some build issues I try to bridge my time to work on issue tracking from time
to time. 
Most of them we close down. 
Imagine you bought Openoffice for 3 £ and something not working. 
You wasted money and time. Maybe one or 2 days you bug around without any knowledge. 
For some reason you end up in Bugzilla. Where your user issue gets closed with the reasoning
"not an issue"  
If you are not to frustrated you will see the hint pointer to our dev list, and forums. Still
this excuse did cost us transparency and resources. 

Where does security or releases play a role in this?
What is the solution to this?

Maybe this perspective gives again another reason why I started the Bugzilla Thread. 
However the List got stuck quickly with other problems which seem to be more interesting /
important to the dev community.  
Even this point might be seem minor to some, I think we can work on a solution and improve
the process. (And enjoy a small improvement)
Releases and security will stay hot topics for a while. 
I don't see which steps can be done to improve the situation for security and releases. You
said you need another week until 4.1.4 has reached maturity for release. 
Security I have brought up (in an awkward way) and it's beeing now discussed by people in
charge, how this can be processed. 

I hope this helps. 
Peter

Am 26. Mai 2017 23:00:08 MESZ schrieb Jim Jagielski <jim@jaguNET.com>:
>
>> On May 20, 2017, at 9:11 AM, Hagar Delest <delest.hagar@gmail.com>
>wrote:
>> 
>> Le 20/05/2017 à 12:10, Peter Kovacs a écrit :
>>> Our best recruitment base is our user base. The more we use them the
>tighter the link between user and developer gets, the more probable it
>is we get people.
>>> Community feeling is a strong motivator for doing the right thing.
>> Well, remember that the user base of applications like AOO is not the
>same as for other more geek-oriented application in OpenSource field.
>We face mostly basic users who wants things done at no cost and with
>equivalent features to MS Office ones for example. They don't have any
>knowledge nor will to engage very far.
>> According to what we see in the forum, it's rather difficult to even
>make them file a bug report.
>
>Our *best* recruitment is how we *TREAT* our user base, which, IMO,
>means ensuring known release schedules as well as opportune releases in
>short
>order to fix security concerns.
>
>Anyone who has "stuck" with AOO deserves, IMO and with own personal hat
>on, much better respect than we have been giving to them.
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