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From Jörg Schmidt <joe...@j-m-schmidt.de>
Subject Re: Bugzilla
Date Fri, 19 May 2017 17:52:48 GMT
Hello, 

> From: Peter Kovacs [mailto:leginee@gmail.com] 

> Maybe this has been discussed already.
> But how about setting up some volunteer process from support 
> request to bug
> report.
> 
> Instead of having people write wildly in our tech tracker we 
> organize or
> search the forum for bugs.
> I think it might lead to more satisfaction for every one if we setup a
> "support" process.
> Maybe we can setup some tools to make the transition from a 
> support thread
> into a bug really easy for a supporter who is a while with us
> 
> I don't know I feel like we close 3 support requst for 1 issue. And I
> wonder if we can setup a better strategy.
> 
> It is a general idea. Nothing that we can nor should do 
> quickly and hasty.
> 
> What's your thought on this?

a good idea

a good idea

But I think it is essential that we then also eliminate bugs concretely. 
Too often, we have the users promised, if they report any errors we will take care of it.
Unfortunately, the users were always disappointed, already at OpenOffice.org was so.


greetings,
Jörg


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