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Subject [CONF] Apache ServiceMix > Support
Date Mon, 25 Oct 2010 07:56:01 GMT
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    <h2><a href="">Support</a></h2>
    <h4>Page <b>edited</b> by             <a href="">Chris
                         <h4>Changes (1)</h4>
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            <tr><td class="diff-snipped" >...<br></td></tr>
            <tr><td class="diff-unchanged" >h2. Commerical Support  <br>
            <tr><td class="diff-changed-lines" ><span class="diff-deleted-words"style="color:#999;background-color:#fdd;text-decoration:line-through;">[Progress:FUSE|]</span>
<span class="diff-added-words"style="background-color: #dfd;">[FuseSource|]</span>
provides enterprise services, support and training for the enterprise version of ServiceMix,
<span class="diff-deleted-words"style="color:#999;background-color:#fdd;text-decoration:line-through;">[FUSE</span>
<span class="diff-added-words"style="background-color: #dfd;">[Fuse</span> ESB|].
Also, there is a growing wealth of information about ServiceMix and some of its sister projects
(ActiveMQ, Camel and CXF) at the <span class="diff-deleted-words"style="color:#999;background-color:#fdd;text-decoration:line-through;">[FUSE
Source</span> <span class="diff-added-words"style="background-color: #dfd;">[FuseSource</span>
website|]. <br></td></tr>
</div>                            <h4>Full Content</h4>
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        <h1><a name="Support-Support"></a>Support </h1>

<p>There are two types of help available for Apache ServiceMix: </p>

	<li>Support from the Apache ServiceMix open source project</li>
	<li>Commercial Support</li>

<h2><a name="Support-SupportFromtheApacheServiceMixOpenSourceProject"></a>Support
From the Apache ServiceMix Open Source Project </h2>

<p>If you are experiencing problems using ServiceMix please report your problem via
the <a href="" class="external-link" rel="nofollow">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a href="/confluence/display/SM/Discussion+Forums" title="Discussion Forums">Discussion
Forums</a> or join one of the <a href="/confluence/display/SM/Mailing+Lists" title="Mailing
Lists">Mailing Lists</a>. Below are some  resources to check before asking for help:

	<li><a href="" class="external-link"
rel="nofollow">Issue Tracker</a></li>
	<li><a href="/confluence/display/SM/Discussion+Forums" title="Discussion Forums">Discussion
	<li><a href="/confluence/display/SM/Mailing+Lists" title="Mailing Lists">Mailing
	<li><a href="/confluence/display/SM/FAQ" title="FAQ">FAQ</a></li>
	<li><a href="/confluence/display/SM/IRC" title="IRC">IRC</a></li>

<p>Before asking for help with your issue, it's a very good idea to search for your
issue in the mailing list archives (via the <a href="/confluence/display/SM/Discussion+Forums"
title="Discussion Forums">Discussion Forums</a>) and the FAQ. The majority of issues
can be solved in this manner without having to send an email to the mailing list. If you don't
find an answer, use the guidelines below when writing the e-mail.</p>

<h3><a name="Support-HowtoGetHelp"></a>How to Get Help</h3>

<p>Whenever you are reporting a problem, please be sure to include as much information
as possible; the more we know, the better the chance of a quicker resolution.</p>

	<li>which version of the software</li>
	<li>what platform and JDK</li>
	<li>any particular container being used - if so what version</li>
	<li>stack traces generally really help! If in doubt include the whole thing; often
exceptions get wrapped in other exceptions and the exception right near the bottom explains
the actual error, not the first few lines at the top. Its very easy for us to skim-read past
unnecessary parts of a stack trace.</li>
	<li>log output can be useful too; sometimes <a href="/confluence/display/SM/How+do+I+change+the+logging"
title="How do I change the logging">enabling DEBUG logging</a> can help</li>
	<li>your code &amp; configuration files are often useful</li>

<h3><a name="Support-Howtogethelpfaster"></a>How to get help faster</h3>

<p>We can help you much quicker if you try the following</p>

	<li>provide us with a JUnit test case that demonstrates your issue. e.g. if you think
you've found a bug, can you create a test case to demonstrate the bug?</li>
	<li><a href="/confluence/display/SM/Contributing" title="Contributing">submit
a patch</a> fixing the bug! (We also buy you beer when we meet you if you submit bug
fixes <img class="emoticon" src="/confluence/images/icons/emoticons/smile.gif" height="20"
width="20" align="absmiddle" alt="" border="0"/></li>
	<li>for memory leaks or performance related issues, if you can run a profiler on your
test case and attach the output as a file (or zipped file if its huge) to the JIRA we can
normally fix things much faster. e.g. run JProfiler or YourKit on your code and send us the
output. To find memory leaks its quicker to resolve if you can tell us what classes are taking
up all of the RAM; we can normally figure out whats wrong from that.</li>

<h2><a name="Support-CommericalSupport"></a>Commerical Support </h2>

<p><a href="" class="external-link" rel="nofollow">FuseSource</a>
provides enterprise services, support and training for the enterprise version of ServiceMix,
<a href="" class="external-link" rel="nofollow">Fuse
ESB</a>. Also, there is a growing wealth of information about ServiceMix and some of
its sister projects (ActiveMQ, Camel and CXF) at the <a href="" class="external-link"
rel="nofollow">FuseSource website</a>.</p>

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