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From Mark Phippard <markp...@gmail.com>
Subject Re: SlikSvn crash dump
Date Fri, 19 Aug 2011 14:05:28 GMT
On Fri, Aug 19, 2011 at 10:00 AM, Andy Levy <andy.levy@gmail.com> wrote:

> Please reply to all to keep discussion on the mailing list.
>
> On Fri, Aug 19, 2011 at 07:48, Joel Hughes <joel.l.hughes@gmail.com>
> wrote:
> > Hey, I'm just following the directions provided when it happened. I
> thought
> > it was pretty useless as well.  Perhaps instead you should provide a url
> > which further explains all the details you would like and in what format.
> >  The address provided for sending the dumps was generic so I figured it
> was
> > automatically routing them and if I added more to the mail it would mess
> up
> > the parsing and not get routed.
> > I'll provide you a proper mail a little later.
>
> Your first step in reporting an issue should be, unless you can
> determine for certain that the source code hasn't been changed from
> the official source, to report it to the maintainers of the particular
> client you're using. And again, simply mailing a crash dump with no
> additional information does not provide anyone with enough information
> to help you.
>
> The address you've sent the email to is neither "generic" nor
> "automatically routed" - it is for discussion by & for users of
> Subversion.
>

The reporter does have a good point here.  The SVN devs should probably
setup a mailing list for crash dumps so that tools like SlikSVN that include
this facility can direct people to post their dumps to that list instead of
just sending them to users@.  I am sure when this code was originally added
there was an assumption the user would just know that the intent was for
them to compose an email with the problem.  That said, given how many
operating systems and other apps now include automated crash reporting I
think it is a reasonable assumption to assume that the software just wanted
you to send the dump.

-- 
Thanks

Mark Phippard
http://markphip.blogspot.com/

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