uima-dev mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From Mark Thomas <ma...@apache.org>
Subject Re: Symantec code signing service complains when try to production-sign Jars
Date Fri, 03 Nov 2017 13:56:22 GMT
On 02/11/17 20:03, Marshall Schor wrote:
> OK, let me know when I should try again.

Please try again now.


> -Marshall
> On 11/2/2017 3:26 PM, Mark Thomas wrote:
>> On 02/11/17 18:22, Marshall Schor wrote:
>>> Hi,
>>> I successfully test-signed some Jars.  After confirming they were OK, I tried
>>> production-sign them but got the message :
>>> "This service is temporarily suspended due to recent changes in your account
>>> information.  To restart this service, contact support and confirm your account
>>> information."
>>> When signing on to the portal, it asked for a verification code, which it sent
>>> to me by email, which I successfully entered, just to even get onto the portal
>>> and do the test-signing.
>>> I spoke by phone with the support people (phone number obtained from the website
>>> I was on), but they were unable to provide any help.  I'm hoping the people
>>> who set up the code signing can "confirm my account information" whatever that
>>> means, and let me production-sign these Jars.
>> Groan. Here we go again.
>> This isn't anything we can fix. Symantec need to fix this. It is related
>> to them having to periodically validate our identity. It was blocking
>> everyone from signing a month or so ago and it was meant to have been fixed.
>> I'll bypass support and get on to our friendly contact. Support is
>> rather hit and miss and, to be frank, rather more miss than hit.
>>> This is holding up our release at the moment.  -Marshall Schor
>> Ack. This should be a quick fix.
>> Mark

View raw message