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From Marshall Schor <...@schor.com>
Subject Re: Symantec code signing service complains when try to production-sign Jars
Date Thu, 02 Nov 2017 20:03:14 GMT
OK, let me know when I should try again.


On 11/2/2017 3:26 PM, Mark Thomas wrote:
> On 02/11/17 18:22, Marshall Schor wrote:
>> Hi,
>> I successfully test-signed some Jars.  After confirming they were OK, I tried to
>> production-sign them but got the message :
>> "This service is temporarily suspended due to recent changes in your account
>> information.  To restart this service, contact support and confirm your account
>> information."
>> When signing on to the portal, it asked for a verification code, which it sent
>> to me by email, which I successfully entered, just to even get onto the portal
>> and do the test-signing.
>> I spoke by phone with the support people (phone number obtained from the website
>> I was on), but they were unable to provide any help.  I'm hoping the people here
>> who set up the code signing can "confirm my account information" whatever that
>> means, and let me production-sign these Jars.
> Groan. Here we go again.
> This isn't anything we can fix. Symantec need to fix this. It is related
> to them having to periodically validate our identity. It was blocking
> everyone from signing a month or so ago and it was meant to have been fixed.
> I'll bypass support and get on to our friendly contact. Support is
> rather hit and miss and, to be frank, rather more miss than hit.
>> This is holding up our release at the moment.  -Marshall Schor
> Ack. This should be a quick fix.
> Mark

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