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From "Dennis E. Hamilton" <orc...@apache.org>
Subject [QUESTION] FInding Consistent Responses to User Issues
Date Mon, 02 Nov 2015 18:08:27 GMT
I appreciate the way there are requests for specific additional information
on skimpy bug reports, such as
<https://bz.apache.org/ooo/show_bug.cgi?id=126617>.

Thanks to those providing those.  

I also notice that providing more information is not always what is
required.  For example, unrecoverable document repair cycles are a known
problem family, <https://bz.apache.org/ooo/show_bug.cgi?id=126618>.  

Would it be good to have a list of these recurring problems and
recommendations of where possible work-arounds can be found?  Then everyone
who is responding to bugs and to user reports on dev@ and users@.  

I suspect the best place to compile remedies is on the Forums, so long as
there is not a long thread of posts where users will find it difficult to
know exactly what the proposed remedy is and what situation is theirs. 

Is this something that can be done to achieve consistent support of users
regardless of where they reach us with a difficulty?

 - Dennis



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