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From "Dennis E. Hamilton" <orc...@apache.org>
Subject RE: [QUESTION] FInding Consistent Responses to User Issues
Date Mon, 02 Nov 2015 22:09:53 GMT
I made a sentence that makes no sense.
> -----Original Message-----
> From: Dennis E. Hamilton [mailto:orcmid@apache.org]
> Sent: Monday, November 2, 2015 10:08
> To: dev@openoffice.apache.org
> Cc: 'Keith N. McKenna' <keith.mckenna@comcast.net>; oooforum@free.fr;
> 'Rory O'Farrell' <ofarrwrk@iol.ie>
> Subject: [QUESTION] FInding Consistent Responses to User Issues
> 
> I appreciate the way there are requests for specific additional
> information
> on skimpy bug reports, such as
> <https://bz.apache.org/ooo/show_bug.cgi?id=126617>.
> 
> Thanks to those providing those.
> 
> I also notice that providing more information is not always what is
> required.  For example, unrecoverable document repair cycles are a known
> problem family, <https://bz.apache.org/ooo/show_bug.cgi?id=126618>.
> 
> Would it be good to have a list of these recurring problems and
> recommendations of where possible work-arounds can be found?  Then
> everyone
> who is responding to bugs and to user reports on dev@ and users@
[orcmid] 
could supply consistent responses.
> 
> I suspect the best place to compile remedies is on the Forums, so long
> as
> there is not a long thread of posts where users will find it difficult
> to
> know exactly what the proposed remedy is and what situation is theirs.
> 
> Is this something that can be done to achieve consistent support of
> users
> regardless of where they reach us with a difficulty?
> 
>  - Dennis
> 
> 
> 
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